Who We Are
Red Citadel is committed to protecting your personal data and respecting your privacy, and we are the data controller for the personal data you provide to us.
- Our registered office is: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
- Company Registration Number: 16554117
- Our Data Privacy Email is: GDPR@redcitadel.co.uk
What Data We Collect and Why
We may collect and process the following types of personal data:
- Name, contact information: To respond to enquiries, provide services, and issue reports
- Staff data (e.g. ID, clearance status): To meet legal, contractual, or vetting obligations
- Business contact data: For managing client and supplier relationships
- Device or technical info (e.g. IP address, logs): For securing communications and preventing misuse
We do not knowingly collect data from individuals under 18.
Special category data (e.g. health information) is only processed with explicit consent or where legally required.
How Your Data Is Processed
Your data is:
- Collected through secure channels (e.g. web forms, email)
- Stored securely (e.g. encrypted cloud storage and restricted folders)
- Accessed only by staff with a legitimate need
- Not shared with third parties unless legally required, contractually necessary, or with your explicit consent
We do not use your data for profiling or automated decision-making.
Who Processes Your Data
Your data is processed by trained staff at Red Citadel. Where needed, we may use trusted service providers (e.g. secure cloud platforms) located in the UK or EEA under strict data processing agreements that comply with UK GDPR.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccuracies
- Request deletion, where applicable
- Object to or restrict certain types of processing
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the ICO if you are not satisfied with how we handle your data
To exercise your rights, please contact: GDPR@redcitadel.co.uk
How to Make a Complaint
If you’re unhappy with how we handle your data, please contact us directly first.
If we’re unable to resolve your concern, you can contact the Information Commissioner’s Office:
Website: https://ico.org.uk
Phone: 0303 123 1113
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, in line with our data retention policy and legal obligations. After this, data is securely deleted or anonymised.
Review and Updates
This notice is reviewed regularly and updated to reflect changes in our data practices.
The most recent version will always be available at: https://redcitadel.co.uk/privacy
Last updated: 18 August 2025